You do! Salesperson, know thyself: Are you the cause of your own suffering? People share private information when they feel either a) it’s in their best interest to do so; and/or b) when they feel safe.
- Consider the impression you are making
- Create the right verbal impression
- Tone and volume of speech
- Speed and Presentation style
- Your reaction to them
- Create the right physical environment
- Organize Your Presentation Correctly
- There is a right and wrong order
- Appropriate points to talk and when to shut up
- Talk before tour
- Share the right information
- Positioning the community
- Explore using need-payoff questions (they are solution-centered)
- Genuinely be interested in your guests. Ask the right questions using smart lead-ins. Don’t leave it at socially acceptable responses. If you need
to know, ask.
- I don’t mean to pry, but...
- I’d like to answer that fully. Would you please share with me......
- Could we narrow down your area of interest so that I can be more specific?
- What are you comparing this to?
- How does that affect your daughter’s life?
- Why are you looking into this now?
Even if you adhere to recommended strategies and best questions, the prospective resident may continue to put up roadblocks and create obstacles.What do you do then?Next week’s blog will focus on persuasion and techniques to move the person forward in the decision-making process.
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About the Author
Patty Scotten is a consultant with Retirement DYNAMICS® and serves as their marketing manager. Patty has over twenty five years’ experience in the senior living industry and has led several communities in preselling expansions or increasing occupancy levels. She graduated from Elon University and holds a Masters Degree from University of North Carolina at Chapel Hill. Patty is licensed as both an assisted living and nursing home administrator.