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Staff Appreciation & Feelings of Self-Worth

Wednesday, May 25, 2016

Business magazines and business schools have proposed that money cannot be the only motivator for employee excellence. The thrill of the paycheck quickly wanes after it’s used to pay bills or buy that fancy new (fill in the blank). Motivators that are more enduring for employees include a feeling that they are contributing, and valued — thus creating a sense of self-worth. As we introduced last week, in our staff deep dive blog, these positive feelings translate into better employee outlook and performance on the job. ...Read the rest...

Staff Enrichment – A Deep Dive

Wednesday, May 18, 2016

Last week we took the plunge into our discussion on staff — one of the greatest assets of a community. We introduced ways to recognize their contributions, encourage career growth, and build their loyalty to the job and service delivery. Now let’s dive deeper into these approaches. ...Read the rest...

Staff — Our Greatest Asset

Wednesday, May 11, 2016

As marketing consultants, clients often ask us to conduct a market assessment of their senior living communities. Last month, we took a look at the physical plant and its significant role in creating a hospitality environment in a community. This month we’re going to talk about one of the greatest and yet often unrecognized assets of a community — our staff.  ...Read the rest...

Hospitality - The Language of Hospitality

Wednesday, May 04, 2016

There are many indicators that a community is transitioning to a hospitality-centered philosophy. We talked about the physical plant and service delivery culture already. Today, we’re going to focus on language used by staff. In order to move toward the hospitality model, not only should a community eradicate the language of the medical model, even the phrasing of answers to frequently asked questions should morph into customer-centered jargon. ...Read the rest...


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